Refund & Cancellation Policy

1. What you purchase and when it is delivered

ResearchFig is digital scientific-figure software. When paid service is enabled, a confirmed purchase adds the relevant subscription entitlement or one-time generation credits to the account linked to your sign-in. No physical goods are shipped. A checkout return page alone does not mean payment succeeded; entitlements are added only after payment is independently confirmed by the payment provider.

Current products and prices are shown on Pricing. Trial and production availability may differ. Taxes, applicable payment charges and the seller of record are disclosed by the checkout before payment.

2. How subscriptions renew and cancel

Monthly and yearly ResearchFig subscriptions renew automatically unless canceled. The displayed first-year promotional price applies to the initial annual term only; subsequent renewals use the regular annual price shown on the Pricing page. Subscription credits are allocated by subscription month and unused amounts do not roll over.

To stop future renewal, sign in and use Pricing → Your subscription → Cancel renewal when account cancellation is available. For a Waffo transaction you can also open the Buyer Portal linked from your Waffo order confirmation email or contact Waffo. Waffo's published buyer terms request cancellation through its Buyer Portal at least 48 hours before the next billing period ends; please act early if a renewal is approaching.

Cancellation normally prevents later recurring charges, while access continues through the already-paid period. Cancellation is not the same as a refund, and an unused portion of a paid term does not automatically produce a prorated refund. Mandatory consumer rights are unaffected.

3. How to request a refund

For a Waffo merchant-of-record purchase, request payment refunds through the Waffo Buyer Portal in your order confirmation email or through Waffo customer service. You may also contact ResearchFig at support@researchfig.com for product or order assistance; we can investigate a delivery issue and coordinate with the payment provider where needed.

Under Waffo's published Buyer Terms (effective October 25, 2026), the stated refund-request window is 120 days after product delivery. A request is reviewed; it is not an automatic 120-day money-back guarantee. Reasons that may support a refund include a defective product, payment error, unauthorized transaction, inability to access paid content due to a service issue, or a right imposed by applicable law. If approved, Waffo states refunds are processed to the original payment method within 14 business days of approval, subject to external payment processing.

Waffo's rules and mandatory statutory consumer rights control where applicable; our wording does not remove any legal right to withdraw, obtain a refund or dispute a charge. Review the Waffo Buyer Terms for the authoritative payment policy applicable to Waffo transactions.

4. Subscription credits, purchased credits and AI requests

One-time credit packs do not auto-renew, and purchased credits do not have a scheduled expiration while the account and service remain available. Their refund eligibility depends on the payment provider's decision, usage, product conditions and applicable law, not simply on whether the credits have been used.

For individual AI requests, credits are reserved while processing and charged once on confirmed success. A confirmed failed generation releases its reserved credits; an unknown provider result remains pending for verification. This credit adjustment is not itself a cash refund. A successful AI edit preview is a billable generation even if you later discard it.

If a payment is refunded, canceled or disputed, the credits or subscription entitlement associated with that purchase may be adjusted or restricted following reconciliation. The production refund-to-credit-reversal workflow for one-time credit packs is not yet enabled, which is one reason production purchases remain disabled.

5. What to include in a support request

To help us locate the issue, email support@researchfig.com with the account email, date of purchase, order or transaction reference, what went wrong and any supporting screenshots. Please do not send full payment-card numbers, passwords, research patient data or authentication codes.

ResearchFig supports the product and account; payment-refund decisions for Waffo merchant-of-record orders are made through Waffo under its buyer terms. See Contact & Support, Terms of Service and Privacy Policy.